Privacy Policy

Premium Backyard, 129 Vision Park Boulevard, Shenandoah, TX 77384, United States, operates premiumbackyard.shop. You can reach us about privacy at support@premiumbackyard.shop.

• Order and account details: name, email address, phone number, shipping and billing address, and the items you order.
• Payment information: collected and processed by Stripe. We do not see or store your full card number.
• Messages: what you send us by email, phone or the contact page.
• Usage information: pages viewed, device and browser type, approximate location and referring website, collected through cookies and similar technologies (see our Cookie Policy).

• To process payments, ship orders and handle returns, refunds and support requests.
• To send order confirmations, shipping updates and other service messages.
• To keep our website secure, prevent fraud and meet legal, tax and accounting obligations.
• To understand how the website is used and improve it.
• To send marketing emails, only if you have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time.

We share information only with service providers who help us run the store, and only as needed:

• Stripe, to process payments.
• Shipping carriers, to deliver your order.
• Email, hosting and analytics providers, to send messages and operate the website.
• Authorities, when the law requires it or to protect our rights and prevent fraud.

We do not sell your personal information.

We use essential cookies to run the cart and checkout, and analytics cookies with your consent. You can change your choice at any time with “Manage cookies” in the footer. Details are in our Cookie Policy.

We keep personal information only as long as needed to fulfill orders, provide support, resolve disputes, and meet our legal, tax and accounting obligations. After that we delete or anonymize it.

We use reasonable technical and organizational measures to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live in the United States, including California under the California Consumer Privacy Act (CCPA), you may have the right to:

• Know what personal information we collect, use and disclose.
• Request a copy of the personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information. We do not sell personal information.
• Not be treated unfairly for exercising these rights.

To make a request, email support@premiumbackyard.shop or call +1 (501) 955-2108. We may need to verify your identity first, and we respond within 45 days. You may also use an authorized agent to make a request on your behalf.

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Service emails about your orders are sent as needed. Marketing emails are sent only with your consent, include our business address, and can be stopped with the unsubscribe link in each message.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.