Shipping Policy

We ship to addresses within the United States only. We cannot accept shipping addresses outside the United States, and we do not offer international shipping.

If you are unsure whether we can deliver to a particular address, for example in Alaska or Hawaii, to a PO box or to an APO/FPO address, please email support@premiumbackyard.shop before you order and we will confirm.

Shipping is free on every order, with no minimum purchase. The price you see at checkout is the price you pay: there are no shipping or handling fees. Any applicable sales tax is shown at checkout before you pay.

• Handling time: 1–3 business days. This is the time we need to prepare and dispatch your order.
• Transit time: 4–7 business days after dispatch.
• Total estimated delivery: 5–10 business days from the day you place your order.

Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or a holiday are processed on the next business day. Delivery dates are estimates, not guarantees.

When your order is dispatched we email you a shipping confirmation with a tracking number, so you can follow your parcel with the carrier. If you have not received tracking information within 3 business days of ordering, please contact us. We ship with reputable US carriers.

Severe weather, carrier disruptions, public holidays and busy seasons can slow delivery. If we learn that your order will be delayed beyond the estimate, we will email you with an update. You can always reach us at support@premiumbackyard.shop.

Please check your shipping address carefully at checkout. If you need to change the address, or change or cancel your order, contact us as soon as possible. We can update or cancel an order at any time before it is dispatched (before you receive the shipping confirmation email). Once an order has been dispatched it cannot be changed or cancelled, but you can use our free returns. A package returned to us because of an incorrect address is covered in our Returns & Refunds Policy.

If your package arrives damaged, is missing items, is lost, or shows as delivered but did not arrive, contact us. Report damaged or incorrect items within 7 days of delivery, with photos. We will arrange a free replacement, reshipment or refund. Full details are in our Returns & Refunds Policy.

Returns & Refunds Policy · Payment Policy · Terms & Conditions